Last Updated: 1 October 2026
Welcome to Geelong Clean Crew. These Terms & Conditions govern the use of our website and the provision of cleaning services by Geelong Clean Crew.
By requesting a quote, making a booking, or engaging our cleaning services, you agree to these Terms & Conditions.
Geelong Clean Crew provides professional residential, commercial and specialised cleaning services across Geelong and surrounding areas.
Our services may include:
Residential Cleaning
Commercial Cleaning
End-of-Lease Cleaning
Aged Care Cleaning
School & Child Care Cleaning
Café & Bar Cleaning
Gym & Fitness Centre Cleaning
Office Cleaning
Window Cleaning
Deep Cleaning
Regular Maintenance Cleaning
Airbnb & Short-Stay Cleaning
Tile & Grout Cleaning
The exact services available may vary depending on the property, location, condition and requirements of the customer.
Quotes are prepared based on the information provided by the customer about the property and cleaning requirements.
A quote may take into consideration:
Property size
Number of rooms
Type of cleaning required
Condition of the property
Level of dirt, stains or build-up
Access requirements
Frequency of cleaning
Additional services requested
Quotes are estimates unless expressly confirmed as a fixed-price quotation.
If the condition or requirements of the property differ substantially from the information provided when the quote was prepared, Geelong Clean Crew may discuss additional charges with the customer before carrying out additional work.
A cleaning appointment is considered confirmed only after Geelong Clean Crew has accepted the booking and confirmed the agreed date and time.
Customers are responsible for providing accurate contact details and property information at the time of booking.
We may contact the customer before the appointment to confirm the booking, access arrangements and service requirements.
We will make reasonable efforts to arrive within the agreed booking period.
Cleaning times may occasionally change due to:
Traffic or travel conditions
Previous cleaning appointments
Weather conditions
Unexpected circumstances
Property access issues
Other circumstances outside our reasonable control
Where reasonably possible, we will notify the customer of significant delays or changes.
The customer must ensure that our cleaning team can safely and reasonably access the property at the agreed time.
Customers are responsible for:
Providing keys, access codes or other required access arrangements
Ensuring the property is accessible
Providing access to necessary areas
Ensuring electricity and water are available where required
Removing or securing valuable, fragile or personal items
Informing us of any areas that require special attention
If our team cannot access the property when they arrive, additional charges or cancellation fees may apply.
Our professional cleaning team will generally bring the necessary cleaning products and equipment required for the agreed service.
Customers must advise us before the appointment of any surfaces, materials or items requiring special cleaning products or methods.
Customers may request the use of specific cleaning products where reasonably practicable.
The final cleaning result may depend on the existing condition of the property.
We cannot guarantee the complete removal of:
Permanent stains
Paint
Rust
Heavy mould
Mineral deposits
Deep-set dirt
Scratches
Existing damage
Discolouration
Wear and tear
Other marks that cannot reasonably be removed through standard cleaning methods
Our team will use reasonable professional care when performing the agreed cleaning services.
If additional work is requested during the appointment or if areas requiring cleaning are substantially different from those originally quoted, additional charges may apply.
Where practical, we will discuss additional work and applicable charges with the customer before proceeding.
End-of-lease cleaning is intended to help prepare a property for inspection and handover.
While we aim to provide a thorough and professional clean, Geelong Clean Crew does not guarantee that:
A rental bond will be refunded
A property manager or landlord will approve the cleaning
All inspection requirements will be satisfied
All stains, marks or existing damage can be removed
Customers should provide any specific cleaning checklist or instructions supplied by their property manager or landlord before the service.
Where a customer believes an agreed cleaning area has not been adequately completed, they should contact us as soon as reasonably possible so that the matter can be reviewed.
Customers should provide as much notice as possible if they need to cancel or reschedule a booking.
Cancellation or rescheduling fees may apply depending on:
How much notice is provided
The size and type of booking
Whether staff or resources have already been allocated
Whether the appointment can be reasonably rebooked
Any applicable cancellation or rescheduling fees will be communicated to the customer.
Payment must be made according to the payment terms agreed at the time of booking.
Customers are responsible for paying all agreed charges for services provided.
Additional services or work outside the original scope may incur additional charges.
Where payment is overdue, Geelong Clean Crew may suspend or decline future services until outstanding amounts have been paid.
Customers must provide accurate information about the property and cleaning requirements.
Customers must notify Geelong Clean Crew before the appointment of any known:
Hazards
Dangerous substances
Significant mould
Pest infestations
Structural issues
Broken or unstable surfaces
Special access requirements
Other conditions that may affect the safety of our cleaning team
We reserve the right to refuse or stop work where a property presents an unsafe or unreasonable risk to our employees, contractors or service providers.
Customers should secure valuable, fragile or irreplaceable items before our team arrives.
Geelong Clean Crew is not responsible for loss or damage to items that were not appropriately secured where reasonable care could not prevent such loss or damage.
Customers should inform us in advance about any fragile, valuable or delicate items requiring special handling.
Customers should notify us of any existing damage or defects before cleaning begins.
This may include:
Cracked tiles
Loose fixtures
Damaged flooring
Fragile surfaces
Broken glass
Loose fittings
Existing scratches or marks
Other pre-existing damage
We will take reasonable care when performing our services. However, certain surfaces or items may already be weakened, damaged or unsuitable for standard cleaning methods.
If you are dissatisfied with a cleaning service, please contact Geelong Clean Crew as soon as reasonably possible.
When making a complaint, customers should provide:
Booking details
Property address
Description of the concern
Relevant photographs where appropriate
We will review the concern and, where appropriate, work with the customer to determine a reasonable resolution.
Where a cleaning issue is determined to be the result of an incomplete or inadequate service within the original agreed scope, Geelong Clean Crew may, at its discretion, offer a reasonable rectification or re-cleaning service.
Re-cleaning does not apply to:
New dirt or damage occurring after the original service
Areas outside the original booking
Conditions that could not reasonably be cleaned
Permanent stains or damage
Additional work requested after completion
Issues caused by other contractors, occupants or third parties
Customers must notify us before the appointment if pets are present at the property.
For the safety of our team and the animals, customers may be asked to secure pets during the cleaning appointment.
For commercial and specialised properties, including aged-care facilities, schools, child-care centres, cafés, bars, gyms and offices, additional requirements may apply.
Customers are responsible for providing relevant site procedures, access requirements, safety requirements and other information necessary for our team to safely perform the agreed services.
The safety of our customers, employees, contractors and service providers is important to us.
We reserve the right to refuse, suspend or stop a service where we reasonably believe that conditions at the property are unsafe.
This may include exposure to hazardous substances, unsafe electrical conditions, aggressive animals, dangerous environments, severe pest infestations or other significant hazards.
To the extent permitted by law, Geelong Clean Crew will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable Australian consumer law.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by law.
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any consumer guarantees, rights or remedies available to customers under the Australian Consumer Law or other applicable legislation.
These Terms & Conditions should be read together with any rights and protections provided by applicable Australian law.
We make reasonable efforts to ensure that information published on our website is accurate and current.
However, service descriptions, availability, pricing, operating arrangements and other website information may change from time to time.
A website description does not necessarily form part of a customer’s individual service agreement unless expressly confirmed by Geelong Clean Crew.
Geelong Clean Crew may update these Terms & Conditions from time to time.
The updated version will be published on this website with the relevant “Last Updated” date.
Customers should review the Terms & Conditions before booking services.
Personal information provided to Geelong Clean Crew through the website, enquiry forms, bookings or other communication channels will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
These Terms & Conditions are governed by the laws applicable in Victoria, Australia.
Any disputes will be subject to the applicable courts and legal processes of Victoria, Australia, unless otherwise required by law.
If you have any questions regarding these Terms & Conditions, our services or your booking, please contact us:
Geelong Clean Crew
Email: info@geelongcleancrew.com.au
Phone: 0415 800 053
Address: 3 Montagna Cct, Armstrong Creek VIC 3217
For service enquiries or bookings, please contact our team directly.
By booking or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
